North West Leicestershire District Council
55.0% of North West Leicestershire District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. North West Leicestershire District Council tenants can swap homes with other social housing tenants through a mutual exchange, with North West Leicestershire District Council's permission.
4,016 homes in North West Leicestershire. Registered social landlord no. 31UH. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
North West Leicestershire District Council owns about 4,016 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £68 | - |
| 1 bed | £80 | £108 |
| 2 bed | £95 | £139 |
| 3 bed | £111 | £156 |
| 4 bed | £118 | £228 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from North West Leicestershire District Council tenants
No North West Leicestershire District Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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Rent from North West Leicestershire District Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 738 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 327th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: nwleics.gov.uk/pages/tenant_satisfaction_measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, North West Leicestershire District Council had 6 complaint determinations. 64% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 22 decisions about North West Leicestershire District Council in its searchable archive.
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Local Authority / ALMO or TMO (202430627)
No Maladministration May 2026
Decision Case ID 202430627 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 May 2026 Background The resident\u2019s complaint conc
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Local Authority / ALMO or TMO (202415395)
Maladministration Dec 2025
Decision Case ID 202415395 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a 1-bed
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Managing Relations (202506976)
Partial Maladministration Nov 2025
Decision Case ID 202506976 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure tenant Date 24 November 2025 Background The resident has reported damp a
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Local Authority / ALMO or TMO (202419956)
Partial Maladministration Aug 2025
The resident has complained about: The landlord\u2019s handling of a boiler replacement. The associated complaint handling.
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Local Authority / ALMO or TMO (202329499)
Reasonable Redress Jun 2025
The complaint is about the landlord\u2019s handling of: A gas safety check at the property. The associated complaint.
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Old Property Condition categories (202323994)
Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of repairs.
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "North West Leicestershire District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of North West Leicestershire District Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust