Ocean Housing Group Limited

77.3% of Ocean Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Ocean Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Ocean Housing Group's permission.

Registered social landlord no. L4422. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.

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The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G2 Governance governed adequately, some improvements needed · Jan 2026

V2 Financial viability financially viable but with risks to manage · Jan 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Ocean Housing Group Limited tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 684 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 109th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 77.3% better than the sector median of 71.8%

Satisfied with repairs 84.4% better than the sector median of 73.6%

Satisfied with time taken for repairs 78.7% better than the sector median of 69.5%

Home is well maintained 80.7% better than the sector median of 71.9%

Home is safe 85.2% better than the sector median of 77.6%

Landlord listens and acts 67.7% better than the sector median of 61.6%

Kept informed 77.2% better than the sector median of 72.0%

Treated fairly and with respect 85.6% better than the sector median of 77.9%

Satisfied with complaints handling 38.3% better than the sector median of 35.5%

Communal areas clean and well maintained 77.7% better than the sector median of 66.7%

Positive contribution to the neighbourhood 69.4% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 67.9% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: oceanhousing.com/tsm/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

95.7% Fire risk assessments completed worse than the sector median of 100.0%

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

86.3% Lift safety checks completed worse than the sector median of 100.0%

0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

77% Non-emergency repairs done on time worse than the sector median of 82.5%

92.2% Emergency repairs done on time worse than the sector median of 94.9%

53.5 Stage 1 complaints per 1,000 homes about the sector median (53.9%)

100% Stage 1 complaints answered on time better than the sector median of 89.9

7.9 Stage 2 complaints per 1,000 homes about the sector median (8.4%)

100% Stage 2 complaints answered on time better than the sector median of 88.9

41 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 40 24

Housing Ombudsman decisions

No published Housing Ombudsman decisions were found for Ocean Housing Group Limited when we checked on 12 Oct 2026. You can search the decisions archive for "Ocean Housing Group Limited" yourself.

Swapping with a tenant of Ocean Housing Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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Page last updated: 2nd November 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 28 January 2026.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 12 October 2026.

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