Optivo
Optivo tenants can swap homes with other social housing tenants through a mutual exchange, with Optivo's permission.
Registered social landlord no. 4851. On this page: how they handle complaints and how to swap your home.
Homes to swap from Optivo tenants
No Optivo tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
The Housing Ombudsman has published 30 decisions about Optivo in its searchable archive (showing the most recent 30).
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Information and data management (202225263)
Partial Maladministration Aug 2023
The complaint is about the landlord\u2019s response to: reports of an operative gaining access to the resident\u2019s property. concerns that it held a key to the property without her knowledge.
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Information and data management (202111410)
Maladministration Jul 2023
The complaint is about: The landlord\u2019s response to the resident\u2019s request for repairs to the front door, wall, and window damaged following forced entry by the police. The associated complaint. The landlord\u2019s record keeping.
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Estate Management (202124044)
Maladministration Jul 2023
The complaint is about: the standard of grounds maintenance; and the associated complaint.
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Managing Relations (202010971)
No Maladministration Aug 2021
The complaint is about the landlord\u2019s: Response to the resident\u2019s reports of issues with noise transference at the property. Response to the resident\u2019s reports of issues with the bathroom at the property. Complaints handling.
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Managing Relations (201914273)
Maladministration Aug 2021
The complaint refers to:
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Old Property Condition migrated-2025 (202014196)
Reasonable Redress Aug 2021
The complaint concerns the amount of time taken by the landlord to complete repair works to the resident\u2019s bathroom.
Source: the Housing Ombudsman decisions archive, checked 26 Oct 2026. To see every case, search the archive for "Optivo". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Optivo's reputation
Optivo doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Optivo" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
Swapping with a tenant of Optivo?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust