Oxford City Council
77.4% of Oxford City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Oxford City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Oxford City Council's permission.
8,105 homes in Oxford. Registered social landlord no. 38UC. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Oxford City Council owns about 8,105 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Oxford8,105 Oxford
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £86 | - |
| 1 bed | £115 | £189 |
| 2 bed | £131 | £225 |
| 3 bed | £149 | £267 |
| 4 bed | £167 | £403 |
Homes to swap from Oxford City Council tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 978 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 108th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Oxford City Council had 10 complaint determinations. 54% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 12 decisions about Oxford City Council in its searchable archive.
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Local Authority / ALMO or TMO (202512026)
Partial Maladministration Mar 2026
Decision Case ID 202512026 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 27 March 2026 Background The resident lives on an estate made up of 3 separate b
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Local Authority / ALMO or TMO (202517957)
Reasonable Redress Feb 2026
Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident has been a tenant since 2001. The compl
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ASB/Abuse/Nuisance (202505886)
Partial Maladministration Nov 2025
Decision Case ID 202505886 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 2-bedroom ground floor flat with two childre
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Managing Relations (202316703)
Maladministration Nov 2025
Decision Case ID 202316703 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 November 2025 Background The resident moved from another social landlord\u2019
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ASB/Abuse/Nuisance (202404375)
Partial Maladministration Sep 2025
The complaint is about how the landlord handled: the resident\u2019s reports of damp and mould. the resident\u2019s reports of antisocial behaviour. We have also considered the landlord\u2019s complaint handling.
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Health and Safety (inc. building safety) (202325520)
Maladministration Aug 2025
The complaint is about: The landlord\u2019s handling of repairs to rendering. The landlord\u2019s complaint handling.
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Oxford City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Oxford City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.