Paradigm Housing Group Limited
82.0% of Paradigm Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Paradigm Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Paradigm Housing Group's permission.
Registered social landlord no. L4215. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Paradigm Housing Group Limited tenants
No Paradigm Housing Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,205 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 49th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: paradigmhousing.co.uk/about-paradigm/our-performance/tenant-satisfaction-measures-2/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Paradigm Housing Group Limited had 18 complaint determinations. 54% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Paradigm Housing Group Limited in its searchable archive (showing the most recent 30).
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Old Complaints Handling categories (202406125)
Reasonable Redress Jan 2025
The complaint is about\u00a0 the landlord\u2019s handling of: The resident's request for adaptations. The associated complaint.
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Managing Relations (202311664)
Partial Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of: The termination of the resident\u2019s licence agreement. The resident\u2019s report of the use of force during eviction.
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Financial (202302532)
Outside Jurisdiction Nov 2024
The complaint is about the landlord\u2019s response to concerns raised about the service charge.
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Estate Management (202308576)
Partial Maladministration Sep 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about: Trees behind a boundary fence. The side patio retaining water. The size of the driveway. The condition of the kitchen countertop. The resident has
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Old Property Condition migrated-2025 (202311872)
Maladministration Jun 2024
The complaint is about the landlord\u2019s response to the resident\u2019s requests for a neighbouring property to be soundproofed.
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Old Complaints Handling categories (202222919)
Partial Maladministration Jun 2024
The complaint is about the landlord\u2019s response to reports about: Pests (pigeons and associated debris). Communal cleaning and maintenance including fly tipping. Urine on the carpet. Electric wires hanging from the ceiling in the comm
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Paradigm Housing Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Paradigm Housing Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust