Pennant Housing Association Ltd
Registered social landlord no. P092 in Wales. On this page: how to swap your home and how to check their reputation.
Homes to swap from Pennant Housing Association Ltd tenants
No Pennant Housing Association Ltd tenants have listed a home yet. Are you one? List your home and it will appear here.
Complaints And The Ombudsman
If a complaint to Pennant Housing Association isn't put right through its own complaints process, tenants can take it to the Public Services Ombudsman for Wales. It's free and independent, and it publishes its decisions.
How to check Pennant Housing Association's reputation
Landlords in Wales aren't part of the English tenant satisfaction survey whose scores we show for landlords in England, so there are no scores on this page.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Public Services Ombudsman for Wales's decisions for "Pennant Housing Association" on its website. No results is common for small landlords and usually a good sign.
- Check the regulator's judgement. The Welsh Government's register of social landlords shows its latest regulatory judgement on each housing association.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
Swapping with a tenant of Pennant Housing Association?
In Wales, tenancies are "occupation contracts" under the Renting Homes (Wales) Act 2016. Secure contract-holders can swap homes by transfer, but both landlords must agree first, and they can only refuse for reasons the law allows. Swapping with someone in another part of the UK? Each landlord follows its own nation's rules. Get the application in early, keep your rent account clear, and ask for the decision in writing.