Places for People Group Limited
64.3% of Places for People Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Places for People Group tenants can swap homes with other social housing tenants through a mutual exchange, with Places for People Group's permission.
Registered social landlord no. L4236. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Places for People Group Limited tenants
No Places for People Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,459 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 266th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: placesforpeople.co.uk/about-us/who-we-are/tenant-satisfaction-measures-report/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Places for People Group Limited had 118 complaint determinations. 70% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 6 decisions about Places for People Group Limited in its searchable archive.
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Managing Relations (202337962)
Maladministration Nov 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of leaks, damp and mould and associated repairs at the property. The resident\u2019s reports of her property being underheated. The landlord\u2019s complai
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Health and Safety (inc. building safety) (202212799)
Maladministration Feb 2024
The complaint is about the landlord\u2019s handling of reports of damage to the building, paving, and the management company\u2019s response. The Ombudsman has also investigated the landlord\u2019s complaint handling.
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Information and data management (202206081)
Maladministration Dec 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of domestic abuse and her request for an urgent management transfer to flee the abuse. This investigation also considered the landlord\u2019s handling of the
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Managing Relations (202127097)
Severe Maladministration Dec 2023
The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint.
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Health and Safety (inc. building safety) (202201611)
Partial Maladministration Nov 2023
The complaint is about the landlord\u2019s: Handling and management of repairs to reinstate heating and hot water in the property. Response to the resident\u2019s reports of outstanding repairs within the property. Response to the resident
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ASB/Abuse/Nuisance (202014269)
Maladministration May 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of tenancy breaches by her neighbour. The Ombudsman has also considered the landlord\u2019s complaint handling.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Places for People Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Places for People Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust