Platform Housing Group Limited
2 homes, mostly in Worcester and Malvern Hills. Registered social landlord no. 4789. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Platform Housing Group Limited owns about 2 social homes across 2 council areas (2024/25).
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £79 | £121 |
| 1 bed | £97 | £122 |
| 2 bed | £113 | £145 |
| 3 bed | £125 | £154 |
| 4 bed | £144 | £197 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Platform Housing Group Limited tenants
No Platform Housing Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,316 tenant responses. Each figure is the share of tenants who said they were satisfied.
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: platformhg.com/2024-25-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Platform Housing Group Limited had 56 complaint determinations. 38% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 15 decisions about Platform Housing Group Limited in its searchable archive.
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Housing Association (202429868)
No Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.
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Financial (202312100)
Maladministration Sep 2024
The complaint is about the landlord\u2019s handling of: A refit of the resident\u2019s kitchen. A refit of the resident's bathroom. Reports of damaged and missing items. The Ombudsman has also investigated the landlord\u2019s: Record keepi
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ASB/Abuse/Nuisance (202212978)
Partial Maladministration Jul 2024
The complaint is about: The landlord\u2019s response to the resident\u2019s reports of damp and mould. The landlord\u2019s response to the resident\u2019s reports of repairs to the front door. The landlord\u2019s response to the resident\u
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Estate Management (202305172)
Partial Maladministration May 2024
This complaint is about the landlord\u2019s response to: The resident\u2019s concerns about the frequency of lift breakdowns at his block and the time taken for repairs to be completed. The resident\u2019s concerns about the impact the lif
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ASB/Abuse/Nuisance (202128262)
Partial Maladministration Dec 2023
The complaint is about: The landlord\u2019s response to the resident\u2019s reports of: Antisocial behaviour (ASB); Outstanding repairs; Boiler repairs. The landlord\u2019s handling of the resident\u2019s: Management move; Complaint.
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Managing Relations (202213692)
No Maladministration Jul 2023
This complaint is about the landlord\u2019s handling of the resident\u2019s request for a management move. the resident\u2019s previous management transfer. the associated complaint.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Platform Housing Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Platform Housing Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.