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Rooftop Housing Group Limited

Registered social landlord no. L4404. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.

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The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Sep 2024
G1 Governance well governed · Nov 2025
V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Rooftop Housing Group Limited tenants

No Rooftop Housing Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 686 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 65.9% worse than the sector median of 71.8%
Satisfied with repairs 63.8% worse than the sector median of 73.6%
Satisfied with time taken for repairs 57.7% worse than the sector median of 69.5%
Home is well maintained 63% worse than the sector median of 71.9%
Home is safe 72.2% worse than the sector median of 77.6%
Landlord listens and acts 54.6% worse than the sector median of 61.6%
Kept informed 64.7% worse than the sector median of 72.0%
Treated fairly and with respect 69.1% worse than the sector median of 77.9%
Satisfied with complaints handling 24.9% worse than the sector median of 35.5%
Communal areas clean and well maintained 55.7% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 53.9% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 50% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: rooftopgroup.org/about/reports-and-policies/reports.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
1.6% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
63.2% Non-emergency repairs done on time worse than the sector median of 82.5%
90.6% Emergency repairs done on time worse than the sector median of 94.9%
41.8 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
95.7% Stage 1 complaints answered on time better than the sector median of 89.9
13.9 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
74.4% Stage 2 complaints answered on time worse than the sector median of 88.9
16.9 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

You can search the Housing Ombudsman decisions archive for "Rooftop Housing Group Limited" to see published complaints about this landlord.

Swapping with a tenant of Rooftop Housing Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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