Royal Borough of Kensington and Chelsea

7,008 homes in Kensington and Chelsea. Registered social landlord no. 00AW. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Royal Borough of Kensington and Chelsea owns about 7,008 social homes across 1 council area (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Kensington and Chelsea Notting Hill guide7,008

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£116	-
1 bed	£137	£242
2 bed	£159	£255
3 bed	£176	£285
4 bed	£196	-

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C3 Consumer standards serious failings on the consumer standards; improvement needed · Aug 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Royal Borough of Kensington and Chelsea tenants

No Royal Borough of Kensington and Chelsea tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,062 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 68.2% worse than the sector median of 71.8%

Satisfied with repairs 69.1% worse than the sector median of 73.6%

Satisfied with time taken for repairs 66.2% worse than the sector median of 69.5%

Home is well maintained 66.3% worse than the sector median of 71.9%

Home is safe 66.2% worse than the sector median of 77.6%

Landlord listens and acts 60.4% worse than the sector median of 61.6%

Kept informed 78.2% better than the sector median of 72.0%

Treated fairly and with respect 76.5% worse than the sector median of 77.9%

Satisfied with complaints handling 30.8% worse than the sector median of 35.5%

Communal areas clean and well maintained 74.8% better than the sector median of 66.7%

Positive contribution to the neighbourhood 74.3% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 64.1% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: rbkc.gov.uk/housing/consultations-publications-and-policy/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

99.6% Fire risk assessments completed about the sector median (100.0%)

98.7% Asbestos surveys completed worse than the sector median of 100.0%

97.9% Legionella risk assessments completed worse than the sector median of 100.0%

99% Lift safety checks completed worse than the sector median of 100.0%

31.8% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%

85.1% Non-emergency repairs done on time better than the sector median of 82.5%

94.1% Emergency repairs done on time about the sector median (94.9%)

84.3 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9

93.9% Stage 1 complaints answered on time better than the sector median of 89.9

22.4 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

98.7% Stage 2 complaints answered on time better than the sector median of 88.9

13.3 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Royal Borough of Kensington and Chelsea had 28 complaint determinations. 59% of findings went against the landlord (sector average 60%).

59%maladministration rate
better than the sector average of 60%

70orders made

£20,214compensation ordered

You can search the Housing Ombudsman decisions archive for "Royal Borough of Kensington and Chelsea" to see published complaints about this landlord.

Swapping with a tenant of Royal Borough of Kensington and Chelsea?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 26 September 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 27 August 2025.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.