Royal Borough of Kensington and Chelsea
68.2% of Royal Borough of Kensington and Chelsea tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Royal Borough of Kensington and Chelsea tenants can swap homes with other social housing tenants through a mutual exchange, with Royal Borough of Kensington and Chelsea's permission.
7,012 homes in Kensington and Chelsea. Registered social landlord no. 00AW. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Royal Borough of Kensington and Chelsea owns about 7,012 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Kensington and Chelsea7,012 Kensington and Chelsea
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £120 | - |
| 1 bed | £141 | £268 |
| 2 bed | £164 | £298 |
| 3 bed | £181 | £328 |
| 4 bed | £202 | - |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Royal Borough of Kensington and Chelsea tenants
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Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,062 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 215th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: rbkc.gov.uk/housing/consultations-publications-and-policy/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Royal Borough of Kensington and Chelsea had 28 complaint determinations. 59% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Royal Borough of Kensington and Chelsea in its searchable archive (showing the most recent 30).
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Moving/Buying/Selling Home (202205794)
Maladministration Jul 2023
The complaint is about the: Landlord\u2019s handling of the resident\u2019s move. Condition of the property when let to the resident. Landlord\u2019s response to boiler breakdowns.
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Old Property Condition migrated-2025 (202210570)
Maladministration Feb 2023
The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above property, including the length of time taken and the standard of the redecoration works.
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Old Property Condition migrated-2025 (202117496)
Reasonable Redress Feb 2023
The complaint is about the time the landlord had taken to complete the void works to the resident\u2019s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the l
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ASB/Abuse/Nuisance (202115157)
Partial Maladministration Nov 2022
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of noise nuisance. The resident\u2019s request for a management transfer.
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Health and Safety (inc. building safety) (202115830)
Partial Maladministration Nov 2022
The complaint is about: The landlord\u2019s handling of a gas safety inspection at the resident\u2019s property. The landlord\u2019s handling of repairs to the Emergency Control Valve (ECV) on the resident\u2019s gas meter. The landlord\u2
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Estate Management (202204847)
Reasonable Redress Oct 2022
The complaint is about the landlord\u2019s response to the resident\u2019s reports of noise disturbance from communal water tank pipes.
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Royal Borough of Kensington and Chelsea". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Royal Borough of Kensington and Chelsea?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
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