Rugby Borough Council
76.3% of Rugby Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Rugby Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Rugby Borough Council's permission.
3,536 homes in Rugby. Registered social landlord no. 44UD. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Rugby Borough Council owns about 3,536 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Rugby3,536 Rugby
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| 1 bed | £103 | - |
| 2 bed | £117 | £164 |
| 3 bed | £128 | £195 |
| 4 bed | £140 | £303 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Rugby Borough Council tenants
No Rugby Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,100 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 125th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: rugby.gov.uk/w/tenant-satisfaction-measures-2023/24?p_l_back_url=%2Fsearch%3Fq%3Dtenant%2Bsatisfaction&p_l_back_url_title=Search.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
The Housing Ombudsman has published 3 decisions about Rugby Borough Council in its searchable archive.
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Managing Relations (202319694)
Maladministration Aug 2024
REPORT COMPLAINT 202319694 Rugby Borough Council 23 August 2024 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out i
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Managing Relations (202227307)
Maladministration May 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of repairs. The Ombudsman has also considered the landlord\u2019s handling of the resident\u2019s complaint.
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Local Authority / ALMO or TMO (202100293)
The complaint is about the level of compensation offered for items removed from the resident\u2019s shed
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Rugby Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Rugby Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust