Sheffield City Council

38,122 homes in Sheffield. Registered social landlord no. 00CG. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Sheffield City Council owns about 38,122 social homes across 1 council area (2024/25).

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£76-
1 bed£81£114
2 bed£92£130
3 bed£102£141
4 bed£109£184

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C3 Consumer standards serious failings on the consumer standards; improvement needed · Jul 2024

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Sheffield City Council tenants

No Sheffield City Council tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 4,193 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 67.6% worse than the sector median of 71.8%
Satisfied with repairs 69.8% worse than the sector median of 73.6%
Satisfied with time taken for repairs 66% worse than the sector median of 69.5%
Home is well maintained 68.8% worse than the sector median of 71.9%
Home is safe 75.4% worse than the sector median of 77.6%
Landlord listens and acts 59.2% worse than the sector median of 61.6%
Kept informed 69.2% worse than the sector median of 72.0%
Treated fairly and with respect 80.4% better than the sector median of 77.9%
Satisfied with complaints handling 33.8% worse than the sector median of 35.5%
Communal areas clean and well maintained 60.6% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 65.9% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 60.9% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.3% Gas safety checks completed about the sector median (100.0%)
92.8% Fire risk assessments completed worse than the sector median of 100.0%
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
5.4% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
70.9% Non-emergency repairs done on time worse than the sector median of 82.5%
91.1% Emergency repairs done on time worse than the sector median of 94.9%
66.2 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
63.7% Stage 1 complaints answered on time worse than the sector median of 89.9
4.9 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
21.6% Stage 2 complaints answered on time worse than the sector median of 88.9
69.2 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 55 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Sheffield City Council had 14 complaint determinations. 63% of findings went against the landlord (sector average 60%).

63%maladministration rate
worse than the sector average of 60%
37orders made
2complaint handling failure orders
£13,117compensation ordered

The Housing Ombudsman has published 30 decisions about Sheffield City Council in its searchable archive (showing the most recent 30).

13maladministration
8partial maladministration
7no maladministration
  • Local Authority / ALMO or TMO (202432792) Maladministration Feb 2026

      Decision Case ID 202432792 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 February 2026 Background The resident complained to the landlord about damp and mould in

  • Managing Relations (202402357) No Maladministration Nov 2025

    Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The property is a 3-bedroom house and was built usi

  • Local Authority / ALMO or TMO (202420198) No Maladministration Aug 2025

    The complaint is about the landlord\u2019s decision to recharge the resident for the cost of a lock change, to clean and clear his property, and the required method of payment.

  • Local Authority / ALMO or TMO (202341095) Partial Maladministration Aug 2025

    The complaint is about: The local council\u2019s consideration of the resident\u2019s housing application and the associated banding. The conduct of the local council\u2019s staff in respect of housing allocation. The landlord\u2019s respo

  • ASB/Abuse/Nuisance (202322333) Outside Jurisdiction Jul 2025

    The complaint is about the landlord's handling of the resident\u2019s reports of Antisocial Behaviour (ASB) from her neighbour.

  • Responsive repairs/activity (202334281) Maladministration Jun 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s reports about a lack of cleaning in the communal areas.

Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Sheffield City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Sheffield City Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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Sources