Silva Homes Limited
Silva Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Silva Homes' permission.
Registered social landlord no. L4513. On this page: how they handle complaints and how to swap your home.
Homes to swap from Silva Homes Limited tenants
No Silva Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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Housing Ombudsman decisions
The Housing Ombudsman has published 9 decisions about Silva Homes Limited in its searchable archive.
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ASB/Abuse/Nuisance (202300360)
No Maladministration Aug 2024
This complaint is about: The landlord\u2019s response to reports of disrepair including damp, mould and asbestos at property A, and the resident\u2019s associated request for compensation. The landlord\u2019s response to the resident\u2019s
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Health and Safety (inc. building safety) (202347386)
Partial Maladministration Jul 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports about damp and mould throughout the property. Reports about leaks into the bathroom and under the sink. Concerns about asbestos disturbance due to the leak
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Financial (202313847)
Partial Maladministration Jul 2024
The complaint is about the landlord's handling of the resident\u2019s reports of: Damp and mould, and related repairs. Damaged personal possessions due to mould. Poor conduct by one of its contractors.
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Old Property Condition migrated-2025 (202225552)
Maladministration Feb 2024
This complaint is about the landlord\u2019s handling of damp and mould problems in the resident\u2019s home.
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Managing Relations (202205197)
Maladministration Nov 2023
The complaint is about the landlord\u2019s handling of The resident\u2019s reports of damp and mould within the property. The associated complaint.
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Financial (202224990)
No Maladministration Nov 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s queries about service charges.
Source: the Housing Ombudsman decisions archive, checked 3 Nov 2026. To see every case, search the archive for "Silva Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Silva Homes' reputation
Silva Homes doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Silva Homes Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
Swapping with a tenant of Silva Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust