Soho Housing Association Limited
Soho Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Soho Housing Association's permission.
746 homes, mostly in Westminster and Camden. Registered social landlord no. LH1321. On this page: how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Soho Housing Association Limited owns about 746 social homes across 2 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Westminster535 City of Westminster
- Camden211 Camden
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £133 | £221 |
| 1 bed | £155 | £262 |
| 2 bed | £172 | £273 |
| 3 bed | £183 | £268 |
| 4 bed | £195 | £279 |
Homes to swap from Soho Housing Association Limited tenants
No Soho Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Soho Housing Association Limited had 3 complaint determinations. 67% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 10 decisions about Soho Housing Association Limited in its searchable archive.
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Housing Association (202311656)
Partial Maladministration Apr 2026
Decision Case ID 202311656 Decision type Investigation Landlord Soho Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 April 2026 Background The resident succeeded the tenancy in September 2017
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Housing Association (202411916)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of: Reports about the hot water supply to the resident\u2019s bath and shower. The associated complaint.
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Housing Association (202427170)
Partial Maladministration Sep 2025
The complaint is about the landlord's response to the resident's reports of harassment under the Equality Act 2010, intimidation, and targeted behaviour from a member of staff. We have also considered the landlord\u2019s complaint handling.
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Old Property Condition migrated-2025 (202328172)
Severe Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of repairs and the resident\u2019s related requests for reasonable adjustments.
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Health and Safety (inc. building safety) (202309829)
Partial Maladministration Oct 2024
The complaint is about the landlord\u2019s handling of: Boiler repairs. Leaks and flooding within the property. Reports of carbon monoxide warnings. Repairs to the communal lift. Communal cleaning and maintenance. Reports about the conduct
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ASB/Abuse/Nuisance (202214269)
Partial Maladministration Aug 2024
The complaint is about: The landlord\u2019s response to the resident about its handling of their antisocial behaviour (\u2018ASB\u2019) reports. The landlord\u2019s complaint handling. The Ombudsman has also considered the landlord\u2019s
Source: the Housing Ombudsman decisions archive, checked 2 Nov 2026. To see every case, search the archive for "Soho Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Soho Housing Association's reputation
There are no published tenant satisfaction scores for Soho Housing Association. Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 746 homes, Soho Housing Association is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Soho Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Westminster: see our City of Westminster guide for what it's like to live there.
Swapping with a tenant of Soho Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust