Solihull Metropolitan Borough Council
77.2% of Solihull Metropolitan Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Solihull Metropolitan Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Solihull Metropolitan Borough Council's permission.
9,714 homes in Solihull. Registered social landlord no. 00CT. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Solihull Metropolitan Borough Council owns about 9,714 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £95 | £84 |
| 1 bed | £95 | - |
| 2 bed | £99 | £119 |
| 3 bed | £114 | £138 |
| 4 bed | £124 | £142 |
Homes to swap from Solihull Metropolitan Borough Council tenants
No Solihull Metropolitan Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Solihull Metropolitan Borough Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 598 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 111th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: solihullcommunityhousing.org.uk/tenant-satisfaction-measures-2024-25/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Solihull Metropolitan Borough Council had 2 complaint determinations. 67% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 6 decisions about Solihull Metropolitan Borough Council in its searchable archive.
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Managing Relations (202528071)
Partial Maladministration Apr 2026
Decision Case ID 202528071 Decision type Investigation Landlord Solihull Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background From May 2025 the resident reported iss
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Managing Relations (202327039)
Partial Maladministration Jan 2025
The complaint is about the: Suitability of the property. Landlord\u2019s handling of the resident\u2019s reports of anti social behaviour (ASB) between March 2023 and September 2023. Landlord's handling of concerns about staff conduct.
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ASB/Abuse/Nuisance (202224767)
Partial Maladministration Jun 2024
The complaint is about the landlord\u2019s handling of: Reports of anti-social behaviour (ASB). The resident\u2019s request for rehousing. Concerns about staff conduct. The associated complaint.
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Managing Relations (202124959)
Maladministration Mar 2024
The complaint is about the landlord\u2019s handling of reports of outstanding repairs in the property. The Ombudsman has also considered the landlord\u2019s communication and handling of the resident\u2019s complaint in this investigation.
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Health and Safety (inc. building safety) (202010123)
Partial Maladministration Jun 2023
The complaint is about: The landlord\u2019s decision to replace the warm air unit (WAU) in the resident\u2019s property; The landlord\u2019s handling of the installation of a new central heating system; The landlord\u2019s handling of asbes
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ASB/Abuse/Nuisance (202126746)
No Maladministration May 2023
The complaint is about the landlord\u2019s handling of reports from the resident of anti-social behaviour.
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Solihull Metropolitan Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Solihull Metropolitan Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.