South Derbyshire District Council

69.8% of South Derbyshire District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. South Derbyshire District Council tenants can swap homes with other social housing tenants through a mutual exchange, with South Derbyshire District Council's permission.

2,896 homes in South Derbyshire. Registered social landlord no. 17UK. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

South Derbyshire District Council owns about 2,896 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£71-
1 bed£85£96
2 bed£97£126
3 bed£103£138
4 bed£110-

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C3 Consumer standards serious failings on the consumer standards; improvement needed · Aug 2024

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from South Derbyshire District Council tenants

No South Derbyshire District Council tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,119 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 198th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 69.8% worse than the sector median of 71.8%
Satisfied with repairs 69.9% worse than the sector median of 73.6%
Satisfied with time taken for repairs 66.4% worse than the sector median of 69.5%
Home is well maintained 71.4% about the sector median (71.9%)
Home is safe 77.4% about the sector median (77.6%)
Landlord listens and acts 59.7% worse than the sector median of 61.6%
Kept informed 64.5% worse than the sector median of 72.0%
Treated fairly and with respect 80.6% better than the sector median of 77.9%
Satisfied with complaints handling 31.3% worse than the sector median of 35.5%
Communal areas clean and well maintained 65.8% about the sector median (66.7%)
Positive contribution to the neighbourhood 66.7% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 64.5% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: southderbyshire.gov.uk/our-services/housing/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
1.9% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
65% Non-emergency repairs done on time worse than the sector median of 82.5%
86.6% Emergency repairs done on time worse than the sector median of 94.9%
9.9 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
100% Stage 1 complaints answered on time better than the sector median of 89.9
1.7 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
25.5 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 201 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, South Derbyshire District Council had 6 complaint determinations. 67% of findings went against the landlord (sector average 60%).

67%maladministration rate
worse than the sector average of 60%
30orders made
£3,900compensation ordered

The Housing Ombudsman has published 6 decisions about South Derbyshire District Council in its searchable archive.

2maladministration
3partial maladministration
1no maladministration
  • Local Authority / ALMO or TMO (202440948) Partial Maladministration Jan 2026

      Decision Case ID 202440948 Decision type Investigation Landlord South Derbyshire District Council Landlord type Local authority Occupancy Secure tenancy Date 30 January 2026 Background The resident complained to the landlord about leaks,

  • ASB/Abuse/Nuisance (202347884) Maladministration Aug 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of anti-social behaviour (ASB) from the neighbour below.

  • Estate Management (202413684) Partial Maladministration Mar 2025

    The complaint is about the landlord\u2019s handling of: A dispute over the location of the resident\u2019s parked car. The resident\u2019s reports of damp and mould. We have also considered the landlord\u2019s: Complaint handling. Record k

  • Managing Relations (202226705) Partial Maladministration Feb 2024

    The complaint is about: The landlord\u2019s handling of the resident\u2019s concerns about the condition of the property when it was first let. The landlord\u2019s response to the resident\u2019s concerns about the conduct of its staff. The

  • ASB/Abuse/Nuisance (202012512) No Maladministration Oct 2022

    The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB) by a neighbour. The landlord\u2019s decision to issue the resident with a tenancy warning.

  • Local Authority / ALMO or TMO (202425889) Maladministration

    The complaint is about the landlord\u2019s handling of repairs to the bedroom ceiling and the property\u2019s roof. We have also considered the landlord\u2019s handling of the complaint as part of the assessment.

Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "South Derbyshire District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of South Derbyshire District Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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