Southend on Sea City Council
69.8% of Southend on Sea City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Southend on Sea City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Southend on Sea City Council's permission.
6,077 homes in Southend-on-Sea. Registered social landlord no. 00KF. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Southend on Sea City Council owns about 6,077 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Southend-on-Sea6,077 Southend-on-Sea
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £85 | - |
| 1 bed | £97 | £146 |
| 2 bed | £109 | £194 |
| 3 bed | £130 | £243 |
| 4 bed | £141 | £311 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Southend on Sea City Council tenants
No Southend on Sea City Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Southend on Sea City Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 642 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 198th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: southessexhomes.co.uk/tsm.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Southend on Sea City Council had 13 complaint determinations. 58% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 11 decisions about Southend on Sea City Council in its searchable archive.
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Local Authority / ALMO or TMO (202348068)
Partial Maladministration May 2026
Decision Case ID 202348068 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 May 2026 Background The property is a bedsit flat. It is served by a
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Local Authority / ALMO or TMO (202537178)
Partial Maladministration Apr 2026
Decision Case ID 202537178 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident complained to the landlord about
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Managing Relations (202503824)
Maladministration Dec 2025
Decision Case ID 202503824 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives with her 3 children. The r
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Local Authority / ALMO or TMO (202414266)
Partial Maladministration Dec 2025
Decision Case ID 202414266 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident had a secure tenancy with the
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Managing Relations (202411019)
Partial Maladministration Nov 2025
Decision Case ID 202411019 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident and his family live in a 3-bedro
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Local Authority / ALMO or TMO (202442170)
Maladministration Nov 2025
Decision Case ID 202442170 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a tenant of the landlord in
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Southend on Sea City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Southend on Sea City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust