Sovereign Network Homes
Sovereign Network Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Sovereign Network Homes' permission.
Registered social landlord no. 4825. On this page: how they handle complaints and how to swap your home.
Homes to swap from Sovereign Network Homes tenants
Tenant Ratings On Mutual Home Exchange
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Housing Ombudsman decisions
The Housing Ombudsman has published 28 decisions about Sovereign Network Homes in its searchable archive.
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Health and Safety (inc. building safety) (202306025)
Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns over the safety of a carbon monoxide alarm. The landlord\u2019s complaint handling has also been investigated.
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Managing Relations (202303563)
Maladministration May 2024
The complaint is about the landlord\u2019s response to the resident\u2019s: Reports of damp and mould, and associated outstanding repairs; Complaint. This report will also assess the landlord\u2019s record keeping.
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Managing Relations (202232195)
Maladministration Apr 2024
The complaint is about the landlord\u2019s handling of: The repairs to the windows in the property. The reports of damp and mould at the property. The complaint, including the level of compensation offered.
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Managing Relations (202302717)
Maladministration Apr 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of water ingress to the property. The resident\u2019s complaint.
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Estate Management (202234157)
Maladministration Mar 2024
The complaint is about the landlord\u2019s response to concerns relating to the communal grassed area and request for benches. This report has also considered the landlord\u2019s handling of the associated complaint.
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Managing Relations (202234968)
Maladministration Mar 2024
The complaint is about the landlord\u2019s handling of repairs in the resident\u2019s property. This Service has also investigated the landlord\u2019s: Communication and record keeping. Complaint handling.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Sovereign Network Homes". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Sovereign Network Homes' reputation
Sovereign Network Homes doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Sovereign Network Homes" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
Swapping with a tenant of Sovereign Network Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.