Council · Midlands · 5,000-40,000 homes

Stoke on Trent City Council

Registered social landlord no. 00GL. What their tenants say, how they handle complaints, what their mutual exchange policy asks for, and homes their tenants want to swap.

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Mutual exchange policy

We have not yet summarised this landlord's mutual exchange policy. By law a social landlord must give you a written decision within 42 days of your application, and can only refuse on the grounds set out in the Housing Act 1985.

Homes to swap from Stoke on Trent City Council tenants

No Stoke on Trent City Council tenants have listed a home yet. Are you one? List your home and it will appear here.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

100% Lift safety checks completed about the sector median (100.0%)

1.5% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%

77.9% Non-emergency repairs done on time worse than the sector median of 82.5%

88.6% Emergency repairs done on time worse than the sector median of 94.9%

74.9 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9

67.7% Stage 1 complaints answered on time worse than the sector median of 89.9

10.6 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

55.2% Stage 2 complaints answered on time worse than the sector median of 88.9

75.9 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

You can search the Housing Ombudsman decisions archive for published complaints about this landlord.

Swapping with a Stoke on Trent City Council tenant?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. Get the application in early, keep your rent account clear, and ask for the decision in writing.

How a swap works Complaints and support