Stoke on Trent City Council
Stoke on Trent City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Stoke on Trent City Council's permission.
17,025 homes in Stoke-on-Trent. Registered social landlord no. 00GL. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Stoke on Trent City Council owns about 17,025 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Stoke-on-Trent17,025 Stoke-on-Trent
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £69 | - |
| 1 bed | £79 | £107 |
| 2 bed | £89 | £131 |
| 3 bed | £97 | £154 |
| 4 bed | £107 | £183 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Stoke on Trent City Council tenants
No Stoke on Trent City Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Stoke on Trent City Council had 5 complaint determinations. 89% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 2 decisions about Stoke on Trent City Council in its searchable archive.
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Local Authority / ALMO or TMO (202447867)
Partial Maladministration Feb 2026
Decision Case ID 202447867 Decision type Investigation Landlord Stoke on Trent City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives with her child. She was l
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Local Authority / ALMO or TMO (202409946)
Maladministration
Decision Case ID 202409946 Decision type Investigation Landlord Stoke on Trent City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 April 2026 Background The resident lived in the house since March 20
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Stoke on Trent City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Stoke on Trent City Council's reputation
Stoke on Trent City Council doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Stoke on Trent City Council" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Stoke-on-Trent: see our Stoke-on-Trent guide for what it's like to live there.
Swapping with a tenant of Stoke on Trent City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust