Stonewater (2) Limited
Registered social landlord no. L0173. On this page: how they handle complaints and how to swap your home.
Homes to swap from Stonewater (2) Limited tenants
Housing Ombudsman decisions
The Housing Ombudsman has published 30 decisions about Stonewater (2) Limited in its searchable archive (showing the most recent 30).
-
Housing Association (202307883)
Maladministration Feb 2026
Decision Case ID 202307883 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The resident owns and lives in an apartment within a block. The land
-
Managing Relations (202426067)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports about the condition of the property. Concerns about the heating system. Requests to install a log burner. Associated complaint.
-
Managing Relations (202208609)
Maladministration Jan 2024
The complaint is about the landlord\u2019s handling of: Defect repairs to the resident\u2019s property. The associated complaint.
-
Managing Relations (202221583)
Maladministration Sep 2023
The complaint is about the landlord\u2019s: Handling of the resident\u2019s concerns about his heating. Complaints handling.
-
Managing Relations (202116666)
Partial Maladministration Sep 2023
The complaint is about the landlord\u2019s handling of a leak at the property. The Ombudsman has also investigated the landlord\u2019s complaint handling.
-
Estate Management (202216644)
Maladministration Jul 2023
The complaint is about the landlord's: Response to the resident\u2019s concerns about the actions of a third party, and; The associated complaint handling.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Stonewater (2) Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Stonewater (2)'s reputation
Stonewater (2) doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Stonewater (2) Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
Swapping with a tenant of Stonewater (2)?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.