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Together Housing Group Limited

Registered social landlord no. L4464. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.

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The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Jan 2026
G1 Governance well governed · Jan 2026
V2 Financial viability financially viable but with risks to manage · Jan 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Together Housing Group Limited tenants

No Together Housing Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,446 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 80.6% better than the sector median of 71.8%
Satisfied with repairs 85% better than the sector median of 73.6%
Satisfied with time taken for repairs 82.6% better than the sector median of 69.5%
Home is well maintained 81.1% better than the sector median of 71.9%
Home is safe 84.6% better than the sector median of 77.6%
Landlord listens and acts 73.3% better than the sector median of 61.6%
Kept informed 81.7% better than the sector median of 72.0%
Treated fairly and with respect 83.9% better than the sector median of 77.9%
Satisfied with complaints handling 42% better than the sector median of 35.5%
Communal areas clean and well maintained 72.3% better than the sector median of 66.7%
Positive contribution to the neighbourhood 71.1% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 65% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
89% Non-emergency repairs done on time better than the sector median of 82.5%
98.8% Emergency repairs done on time better than the sector median of 94.9%
56.5 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
94.6% Stage 1 complaints answered on time better than the sector median of 89.9
4.7 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
92.7% Stage 2 complaints answered on time better than the sector median of 88.9
25 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 45 24

Housing Ombudsman decisions

No published Housing Ombudsman decisions were found for Together Housing Group Limited when we checked on 12 Oct 2026. You can search the decisions archive for "Together Housing Group Limited" yourself.

Swapping with a tenant of Together Housing Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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