Tunbridge Wells Borough Council
Registered social landlord no. 5118. On this page: how to swap your home and how to check their reputation.
Homes to swap from Tunbridge Wells Borough Council tenants
No Tunbridge Wells Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Housing Ombudsman decisions
You can search the Housing Ombudsman decisions archive for "Tunbridge Wells Borough Council" to see published complaints about this landlord.
How to check Tunbridge Wells Borough Council's reputation
Tunbridge Wells Borough Council doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Tunbridge Wells Borough Council" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
Swapping with a tenant of Tunbridge Wells Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.