Welwyn Hatfield Borough Council
65.2% of Welwyn Hatfield Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Welwyn Hatfield Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Welwyn Hatfield Borough Council's permission.
8,754 homes in Welwyn Hatfield. Registered social landlord no. 26UL. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Welwyn Hatfield Borough Council owns about 8,754 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Welwyn Hatfield8,754 Hatfield · Welwyn Garden City
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent |
|---|---|
| Bedsit | £95 |
| 1 bed | £110 |
| 2 bed | £131 |
| 3 bed | £147 |
| 4 bed | £163 |
Homes to swap from Welwyn Hatfield Borough Council tenants
No Welwyn Hatfield Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Welwyn Hatfield Borough Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 601 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 257th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: welhat.gov.uk/tsm.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 45 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Welwyn Hatfield Borough Council had 11 complaint determinations. 77% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 24 decisions about Welwyn Hatfield Borough Council in its searchable archive.
-
Local Authority / ALMO or TMO (202412297)
Partial Maladministration Apr 2026
Decision Case ID 202412297 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident has mental health and mobility issues, which
-
Local Authority / ALMO or TMO (202535492)
Maladministration Apr 2026
Decision Case ID 202535492 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 April 2026 Background In September 2025, the resident reported bl
-
Local Authority / ALMO or TMO (202524398)
Maladministration Mar 2026
Decision Case ID 202524398 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background The resident and her partner have a joint t
-
Local Authority / ALMO or TMO (202450346)
Maladministration Jan 2026
Decision Case ID 202450346 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 January 2026 Background The leaseholder rented the property to a sub
-
Local Authority / ALMO or TMO (202419593)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of repairs. Concerns regarding comments made by a surveyor during a visit to the property. Associated complaint.
-
Information and data management (202409744)
Maladministration Apr 2025
The complaint is about: The landlord\u2019s handling of reports of a roof leak to an outhouse. The associated complaint handling. The Ombudsman has also considered the landlord\u2019s record keeping.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Welwyn Hatfield Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Welwyn Hatfield Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust