Woking Borough Council
58.2% of Woking Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Woking Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Woking Borough Council's permission.
3,292 homes in Woking. Registered social landlord no. 43UM. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Woking Borough Council owns about 3,292 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Woking3,292 Woking
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £119 | £192 |
| 1 bed | £118 | £243 |
| 2 bed | £132 | £300 |
| 3 bed | £152 | £279 |
| 4 bed | £168 | £370 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Woking Borough Council tenants
No Woking Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 550 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 314th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 8
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Woking Borough Council had 4 complaint determinations. 86% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 10 decisions about Woking Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202347827)
Partial Maladministration Feb 2026
Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in the property with his partner
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Managing Relations (202500018)
Maladministration Dec 2025
Decision Case ID 202500018 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom maisonette next t
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Old Property Condition categories (202336419)
Reasonable Redress Jan 2025
The complaint is about the landlord\u2019s handling of repairs to the resident\u2019s boiler.
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Old Complaints Handling categories (202311042)
Partial Maladministration Dec 2024
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of leaks causing damp, mould and damage to possessions. The landlord\u2019s handling of the resident\u2019s report of a lack of heating. The landlord\u2019s
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Old Property Condition migrated-2025 (202311569)
Maladministration Nov 2024
The complaint is about the landlord\u2019s handling of repairs to the resident\u2019s property.
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ASB/Abuse/Nuisance (202206712)
Partial Maladministration Jan 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of antisocial behaviour\u00a0(ASB) and harassment; Concerns about a closure warning letter; Reports that it tried to obtain medical information without his
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Woking Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Woking Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust