MutualHomeExchange.co.uk
Get started

Woking Borough Council

3,363 homes in Woking. Registered social landlord no. 43UM. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

List your home

Size, areas and typical rents

Woking Borough Council owns about 3,363 social homes across 1 council area (2024/25).

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£116£190
1 bed£114£240
2 bed£129£292
3 bed£148£272
4 bed£164£360

Homes to swap from Woking Borough Council tenants

No Woking Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 550 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 58.2% worse than the sector median of 71.8%
Satisfied with repairs 66.4% worse than the sector median of 73.6%
Satisfied with time taken for repairs 64.6% worse than the sector median of 69.5%
Home is well maintained 56% worse than the sector median of 71.9%
Home is safe 64.8% worse than the sector median of 77.6%
Landlord listens and acts 41.9% worse than the sector median of 61.6%
Kept informed 56.3% worse than the sector median of 72.0%
Treated fairly and with respect 62.2% worse than the sector median of 77.9%
Satisfied with complaints handling 21.6% worse than the sector median of 35.5%
Communal areas clean and well maintained 52.7% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 45.8% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 38.4% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.7% Gas safety checks completed about the sector median (100.0%)
95.5% Fire risk assessments completed worse than the sector median of 100.0%
87.4% Asbestos surveys completed worse than the sector median of 100.0%
100% Legionella risk assessments completed about the sector median (100.0%)
97.1% Lift safety checks completed worse than the sector median of 100.0%
1.9% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
90.9% Non-emergency repairs done on time better than the sector median of 82.5%
97.9% Emergency repairs done on time better than the sector median of 94.9%
21.7 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
84.3% Stage 1 complaints answered on time worse than the sector median of 89.9
8.7 Stage 2 complaints per 1,000 homes about the sector median (8.4%)
100% Stage 2 complaints answered on time better than the sector median of 88.9
10.9 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 8

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Woking Borough Council had 4 complaint determinations. 86% of findings went against the landlord (sector average 60%).

86%maladministration rate
worse than the sector average of 60%
20orders made
£4,775compensation ordered

You can search the Housing Ombudsman decisions archive for "Woking Borough Council" to see published complaints about this landlord.

Swapping with a tenant of Woking Borough Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated:

Sources