Your Housing Group Limited

75.0% of Your Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Your Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Your Housing Group's permission.

Registered social landlord no. L4203. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.

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The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Mar 2026

G1 Governance well governed · Mar 2026

V2 Financial viability financially viable but with risks to manage · Mar 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Your Housing Group Limited tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,565 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 139th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 75% better than the sector median of 71.8%

Satisfied with repairs 67.6% worse than the sector median of 73.6%

Satisfied with time taken for repairs 59.3% worse than the sector median of 69.5%

Home is well maintained 75.4% better than the sector median of 71.9%

Home is safe 81.1% better than the sector median of 77.6%

Landlord listens and acts 70.3% better than the sector median of 61.6%

Kept informed 79.6% better than the sector median of 72.0%

Treated fairly and with respect 87.2% better than the sector median of 77.9%

Satisfied with complaints handling 45.3% better than the sector median of 35.5%

Communal areas clean and well maintained n/a

Positive contribution to the neighbourhood 73.9% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 69.4% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: yourhousinggroup.co.uk/tsms.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

100% Lift safety checks completed about the sector median (100.0%)

0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

38.1% Non-emergency repairs done on time worse than the sector median of 82.5%

99.3% Emergency repairs done on time better than the sector median of 94.9%

89.7 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9

68.6% Stage 1 complaints answered on time worse than the sector median of 89.9

12 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

61% Stage 2 complaints answered on time worse than the sector median of 88.9

45.4 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 45 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Your Housing Group Limited had 44 complaint determinations. 51% of findings went against the landlord (sector average 60%).

51%maladministration rate
better than the sector average of 60%

100orders made

£30,115compensation ordered

No published Housing Ombudsman decisions were found for Your Housing Group Limited when we checked on 12 Oct 2026. You can search the decisions archive for "Your Housing Group Limited" yourself.

Swapping with a tenant of Your Housing Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Latest From @HomeExchangeGB

MutualHomeExchange.co.uk Listing livePosted 3 Nov

Home to swap: 3-bed house in York. Looking to move to Reigate.

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Home to swap: 3-bed house in Lincoln. Looking to move to Grimsby.

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Still looking to swap: 2-bed house in Bury. Looking to move to Shetland, Orkney and more.

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Page last updated: 2nd November 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 25 March 2026.
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 12 October 2026.

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