Adur District Council
58.6% of Adur District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Adur District Council tenants can swap homes with other social housing tenants through a mutual exchange, with Adur District Council's permission.
2,523 homes in Adur. Registered social landlord no. 45UB. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Adur District Council owns about 2,523 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Adur2,523 Shoreham-by-Sea · Lancing
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £88 | - |
| 1 bed | £104 | £206 |
| 2 bed | £118 | £255 |
| 3 bed | £132 | - |
| 4 bed | £146 | - |
Homes to swap from Adur District Council tenants
No Adur District Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 562 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 312th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: adur-worthing.gov.uk/adur-homes/information-and-publications/tenant-satisfaction-measures/2024-25/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 90 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Adur District Council had 8 complaint determinations. 86% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 10 decisions about Adur District Council in its searchable archive.
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Local Authority / ALMO or TMO (202440819)
Partial Maladministration Oct 2025
Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the 4th floor. Followin
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Local Authority / ALMO or TMO (202443324)
Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of reports of black mould in the property. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Local Authority / ALMO or TMO (202407076)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: Overloaded bins and fly tipping. Items left in the communal hallway. A mailbox attached to a communal wall. A video doorbell and CCTV in a communal area.
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Information and data management (202302149)
Maladministration Nov 2024
The complaint is about the landlord\u2019s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has also considered the landlord\u2019s record keeping.
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Managing Relations (202006352)
Maladministration Aug 2023
The complaint is about the landlord\u2019s:
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ASB/Abuse/Nuisance (201712818)
Partial Maladministration Mar 2023
The complaint is about the landlord\u2019s handling of: Disabled adaptions to the resident\u2019s property. The resident\u2019s reports of anti-social behaviour(ASB).
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Adur District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Adur District Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing. Adur District Council's website has their application form and rules.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust