Ashford Borough Council
59.2% of Ashford Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Ashford Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Ashford Borough Council's permission.
5,163 homes in Ashford. Registered social landlord no. 29UB. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Ashford Borough Council owns about 5,163 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £74 | - |
| 1 bed | £99 | £147 |
| 2 bed | £112 | £161 |
| 3 bed | £125 | £189 |
| 4 bed | £127 | £235 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Ashford Borough Council tenants
No Ashford Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,191 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 309th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: ashford.gov.uk/housing/council-tenant/existing-council-tenants/tenant-engagement/annual-tenant-satisfaction-survey-2024-2025/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 4
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Ashford Borough Council had 5 complaint determinations. 70% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 12 decisions about Ashford Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202448414)
Partial Maladministration Jun 2026
Decision Case ID 202448414 Decision type Investigation Landlord Ashford Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 June 2026 Background The resident reported anti-social behaviour (ASB) by
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Old Complaints Handling categories (202319724)
Partial Maladministration Jan 2025
The complaint is about the landlord\u2019s: Response to the resident\u2019s reports of damp and mould at the property. Response to the resident\u2019s reports of a leaking toilet at the property. Complaint handling.
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Old Complaints Handling categories (202419849)
Maladministration Dec 2024
The complaint is about the landlord\u2019s response to the resident\u2019s reports of: repairs to the staircase. repairs to the windows. faulty radiators. repairs to the water mains. repairs to a kitchen extractor fan. The Ombudsman has a
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Managing Relations (202335294)
Partial Maladministration Sep 2024
The complaint is about the landlord\u2019s handling of: A roof leak and ceiling repairs including the removal of asbestos at the resident\u2019s property. Concerns about difficulty contacting the landlord\u2019s staff members and unacceptab
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Information and data management (202308502)
Maladministration Aug 2024
The complaint is about the landlord\u2019s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman has also investigated the landlord\u2019s: Record keeping. Handling of the complaint and level of compensation of
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Moving/Buying/Selling Home (202232468)
No Maladministration Mar 2024
The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident\u2019s homelessness application. The landlord\u2019s handling of repairs at the property. The landlord\u2019s mana
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Ashford Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Ashford Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust