Basildon Borough Council
54.1% of Basildon Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Basildon Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Basildon Borough Council's permission.
10,857 homes in Basildon. Registered social landlord no. 22UB. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Basildon Borough Council owns about 10,857 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Basildon10,857 Basildon · Billericay · Wickford
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent |
|---|---|
| Bedsit | £87 |
| 1 bed | £95 |
| 2 bed | £113 |
| 3 bed | £123 |
| 4 bed | £134 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Basildon Borough Council tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,249 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 330th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 2
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Basildon Borough Council had 19 complaint determinations. 76% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Basildon Borough Council in its searchable archive (showing the most recent 30).
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Local Authority / ALMO or TMO (202335067)
Maladministration Feb 2026
Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background Following roof repairs, the resident made a com
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Local Authority / ALMO or TMO (202444059)
Partial Maladministration Feb 2026
Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident lives in a 3-bedroom house with he
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Local Authority / ALMO or TMO (202451868)
Partial Maladministration Jan 2026
Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident says her household includes 2 disab
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Local Authority / ALMO or TMO (202515324)
Partial Maladministration Jan 2026
Decision Case ID 202515324 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 January 2026 Background The leaseholder does not live in the property. Foll
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Local Authority / ALMO or TMO (202519152)
Maladministration Jan 2026
Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 January 2025 Background The resident lives on the 2nd floor of a 3-storey b
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Managing Relations (202407113)
Partial Maladministration Nov 2025
\u00a0Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a ground floor flat.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Basildon Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Basildon Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.