Birmingham City Council
58.5% of Birmingham City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Birmingham City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Birmingham City Council's permission.
57,313 homes in Birmingham. Registered social landlord no. 00CN. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Birmingham City Council owns about 57,313 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Birmingham57,313 Birmingham · Royal Sutton Coldfield
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £78 | - |
| 1 bed | £89 | £100 |
| 2 bed | £100 | £117 |
| 3 bed | £116 | £132 |
| 4 bed | £129 | £158 |
Homes to swap from Birmingham City Council tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,539 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 313th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: birmingham.gov.uk/info/20006/housing/2659/tenant_satisfaction_measures/3.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 30 48
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Birmingham City Council had 91 complaint determinations. 76% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 29 decisions about Birmingham City Council in its searchable archive.
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Local Authority / ALMO or TMO (202426655)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Concerns about fly-tipping. Associated complaint.
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Old Complaints Handling categories (202347195)
Maladministration Oct 2024
The complaint is regarding the landlord\u2019s handling of: The resident\u2019s reports of damp and mould. A repair to a fence in the resident\u2019s garden. The resident\u2019s requests for aids and adaptations. The resident\u2019s req
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Managing Relations (202210764)
Maladministration Feb 2024
REPORT COMPLAINT 202210764 Birmingham City Council 28 February 2024 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set o
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ASB/Abuse/Nuisance (202103379)
Partial Maladministration Jun 2023
The complaint is about: The landlord\u2019s response to the resident\u2019s reports of anti-social behaviour and harassment. The landlord\u2019s handling of the resident\u2019s concerns about the CCTV cameras attached to the block. The land
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Managing Relations (202109815)
Maladministration May 2023
The complaint is about: missed appointments after reporting repairs to the bathroom floor, following a leak; and the landlord\u2019s handling of the complaint.
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Managing Relations (202011032)
Severe Maladministration May 2023
The complaint is about the landlord\u2019s handling of repairs to: A leaking heating system at the property. The presence of damp and mould at the property. This Service has also considered the associated complaint handling.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Birmingham City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Birmingham City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
On X: Birmingham City Council Homes
Home to swap: 3-bed house in Birmingham. Looking to move to Portsmouth.
#Birmingham #Portsmouth #PortsmouthCityCouncil