Bournville Village Trust
76.7% of Bournville Village Trust tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Bournville Village Trust tenants can swap homes with other social housing tenants through a mutual exchange, with Bournville Village Trust's permission.
3,446 homes, mostly in Birmingham and Telford and Wrekin. Registered social landlord no. L0702. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Bournville Village Trust owns about 3,446 social homes across 2 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Birmingham2,605 Birmingham · Royal Sutton Coldfield
- Telford and Wrekin841 Telford · Newport · Wellington
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £86 | £144 |
| 1 bed | £99 | £129 |
| 2 bed | £115 | £149 |
| 3 bed | £127 | £166 |
| 4 bed | £142 | £191 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Bournville Village Trust tenants
No Bournville Village Trust tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 843 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 122nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 35 12
Housing Ombudsman decisions
The Housing Ombudsman has published 4 decisions about Bournville Village Trust in its searchable archive.
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Managing Relations (202333028)
Maladministration Nov 2024
The complaint is about the landlord\u2019s response to the resident\u2019s reports of: Water penetration into her kitchen. Damage caused by: Tree roots. A leak from a radiator. The Ombudsman has also investigated the landlord\u2019s compl
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Moving/Buying/Selling Home (202125427)
No Maladministration Aug 2022
The complaint is about the landlord\u2019s handling of the resident\u2019s rehousing application and its response to her concerns about its allocation process.
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Financial (202014113)
Maladministration Dec 2021
The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend.
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Managing Relations (202100005)
Partial Maladministration
The complaint is about the landlord\u2019s: response to the resident\u2019s reports of a leak in her bathroom; response to the resident\u2019s request that it refund the cost of her emergency builder; communication following the resident's
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Bournville Village Trust". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Bournville Village Trust?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust