Brentwood Borough Council
57.8% of Brentwood Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Brentwood Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Brentwood Borough Council's permission.
2,377 homes in Brentwood. Registered social landlord no. 22UD. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Brentwood Borough Council owns about 2,377 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Brentwood2,377 Brentwood
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £88 | - |
| 1 bed | £101 | £186 |
| 2 bed | £117 | £227 |
| 3 bed | £138 | £260 |
| 4 bed | £167 | £252 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Brentwood Borough Council tenants
No Brentwood Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 523 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 319th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: brentwood.gov.uk/housing-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
The Housing Ombudsman has published 13 decisions about Brentwood Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202423316)
Partial Maladministration Apr 2025
The complaint is about the landlord's handling of the resident\u2019s:\u00a0 Request for repairs, including exterior doors, roof fascia and guttering, and external maintenance. Concerns about asbestos.
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ASB/Abuse/Nuisance (202315156)
No Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of concerns about the neighbour\u2019s camera doorbell.
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ASB/Abuse/Nuisance (202315073)
Maladministration Jan 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of noise nuisance.
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ASB/Abuse/Nuisance (202203731)
Partial Maladministration Feb 2023
The complaint is about the landlord\u2019s: Response to the resident\u2019s reports that her neighbour had removed her washing line from a communal area. Response to the resident\u2019s reports of alleged anti-social behaviour by her neighb
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Old Property Condition migrated-2025 (202203645)
Maladministration Oct 2022
The complaint is about the landlord\u2019s response to the resident\u2019s request for a kitchen replacement.
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Old Property Condition migrated-2025 (202122844)
Maladministration Jul 2022
The complaint concerns the landlord\u2019s contractor renewing a section of the property\u2019s concrete path in error.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Brentwood Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Brentwood Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust