Canterbury City Council
72.6% of Canterbury City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. Canterbury City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Canterbury City Council's permission.
5,085 homes in Canterbury. Registered social landlord no. 29UC. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Canterbury City Council owns about 5,085 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Canterbury5,085 Canterbury · Herne Bay · Whitstable
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £92 | - |
| 1 bed | £98 | £138 |
| 2 bed | £114 | £184 |
| 3 bed | £129 | £238 |
| 4 bed | £149 | £228 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Canterbury City Council tenants
No Canterbury City Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 588 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 171st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: canterbury.gov.uk/housing/council-tenant-services/tenant-satisfaction-measures-report.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 25 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Canterbury City Council had 5 complaint determinations. 67% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 13 decisions about Canterbury City Council in its searchable archive.
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Local Authority / ALMO or TMO (202339997)
Partial Maladministration Jan 2026
Decision Case ID 202339997 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident is a secure tenant by assignment. Th
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ASB/Abuse/Nuisance (202507819)
Partial Maladministration Nov 2025
The landlord had not met its stage 1 complaint response in time, did not set out an extension to respond, and had not set out learnings or compensation for the delay.
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Local Authority / ALMO or TMO (202348393)
Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of a radiator pipework leak and request for compensation for damages resulting from the leak. Associated formal complaint.
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Information and data management (202109390)
Partial Maladministration Jan 2025
The complaint is about the resident's concerns about:
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Estate Management (202202145)
No Maladministration Apr 2024
The complaint is about the landlord\u2019s response to a request to remove moss from the roof.
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ASB/Abuse/Nuisance (202303492)
Maladministration Mar 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of noise nuisance. The Ombudsman has decided to consider: The landlord\u2019s complaint handling. The landlord\u2019s record keeping.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Canterbury City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Canterbury City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust