Castle Point Borough Council

1,508 homes in Castle Point. Registered social landlord no. 22UE. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Castle Point Borough Council owns about 1,508 social homes across 1 council area (2024/25).

Castle Point1,508

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£87	-
1 bed	£100	-
2 bed	£114	£221
3 bed	£125	£261
4 bed	£138	-

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C3 Consumer standards serious failings on the consumer standards; improvement needed · Apr 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Castle Point Borough Council tenants

No Castle Point Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 315 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 54.5% worse than the sector median of 71.8%

Satisfied with repairs 62.6% worse than the sector median of 73.6%

Satisfied with time taken for repairs 64.7% worse than the sector median of 69.5%

Home is well maintained 53.7% worse than the sector median of 71.9%

Home is safe 63.5% worse than the sector median of 77.6%

Landlord listens and acts 40.4% worse than the sector median of 61.6%

Kept informed 57.6% worse than the sector median of 72.0%

Treated fairly and with respect 64.9% worse than the sector median of 77.9%

Satisfied with complaints handling 22.6% worse than the sector median of 35.5%

Communal areas clean and well maintained 56.1% worse than the sector median of 66.7%

Positive contribution to the neighbourhood 49.3% worse than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 42.9% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

0% Asbestos surveys completed worse than the sector median of 100.0%

100% Legionella risk assessments completed about the sector median (100.0%)

100% Lift safety checks completed about the sector median (100.0%)

0.9% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

92.6% Non-emergency repairs done on time better than the sector median of 82.5%

93.2% Emergency repairs done on time worse than the sector median of 94.9%

19.2 Stage 1 complaints per 1,000 homes better than the sector median of 53.9

69% Stage 1 complaints answered on time worse than the sector median of 89.9

2.7 Stage 2 complaints per 1,000 homes better than the sector median of 8.4

75% Stage 2 complaints answered on time worse than the sector median of 88.9

16.6 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

You can search the Housing Ombudsman decisions archive for "Castle Point Borough Council" to see published complaints about this landlord.

Swapping with a tenant of Castle Point Borough Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 26 September 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 29 April 2026.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.