Castle Point Borough Council
54.5% of Castle Point Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Castle Point Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Castle Point Borough Council's permission.
1,507 homes in Castle Point. Registered social landlord no. 22UE. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Castle Point Borough Council owns about 1,507 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Castle Point1,507 Canvey Island · South Benfleet
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £87 | - |
| 1 bed | £100 | - |
| 2 bed | £114 | £221 |
| 3 bed | £125 | £261 |
| 4 bed | £138 | - |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Castle Point Borough Council tenants
No Castle Point Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Castle Point Borough Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 315 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 328th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
The Housing Ombudsman has published 5 decisions about Castle Point Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202522516)
Partial Maladministration Apr 2026
Decision Case ID 202522516 Decision type Investigation Landlord Castle Point Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background The resident lives in a flat with her 4 childr
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Local Authority / ALMO or TMO (202305588)
Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould in the property. We have also considered the landlord\u2019s complaint handling.
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Local Authority / ALMO or TMO (202403123)
Maladministration Mar 2025
The complaint is about the landlord\u2019s response to the resident\u2019s concerns about damp and mould in her property.
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Estate Management (202203862)
Reasonable Redress Dec 2022
The complaint is about the landlord\u2019s response to the resident\u2019s reports of theft and his request to install CCTV equipment in the communal kitchen.
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Managing Relations (202017467)
Partial Maladministration Jun 2022
The complaint is about the landlord\u2019s response to the resident\u2019s concerns regarding: repainting her bin cupboard storage door; its programme of planned works, including repainting her property; its call handler\u2019s behaviour.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Castle Point Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Castle Point Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust