Charnwood Borough Council
68.7% of Charnwood Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Charnwood Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Charnwood Borough Council's permission.
5,373 homes in Charnwood. Registered social landlord no. 31UC. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Charnwood Borough Council owns about 5,373 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Charnwood5,373 Loughborough · Shepshed · Syston
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent |
|---|---|
| Bedsit | £67 |
| 1 bed | £85 |
| 2 bed | £95 |
| 3 bed | £106 |
| 4 bed | £118 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Charnwood Borough Council tenants
No Charnwood Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,581 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 209th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: charnwood.gov.uk/pages/tsm.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 90 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Charnwood Borough Council had 10 complaint determinations. 63% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 16 decisions about Charnwood Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202520544)
Partial Maladministration Mar 2026
Decision Case ID 202520544 Decision type Investigation Landlord Charnwood Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 March 2026 Background The resident reported damp and condensation in No
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Local Authority / ALMO or TMO (202501861)
Sep 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of drains flooding in the garden of the property.
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Local Authority / ALMO or TMO (202431637)
Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s: Response to the resident\u2019s reports of repair issues, including insulation, windows, and soffits. Complaints handling.
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Local Authority / ALMO or TMO (202325335)
Reasonable Redress Aug 2025
The complaint is about the amount of compensation the landlord offered the resident.
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Managing Relations (202336968)
Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s: response to the resident\u2019s reports of damp in the bathroom and kitchen. advice about internal doors. communication about replacing the kitchen. complaint handling.
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Local Authority / ALMO or TMO (202229093)
Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of a sewage leak at the property. The formal complaint.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Charnwood Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Charnwood Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust