Cheshire West and Chester Council
65.5% of Cheshire West and Chester Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Cheshire West and Chester Council tenants can swap homes with other social housing tenants through a mutual exchange, with Cheshire West and Chester Council's permission.
5,262 homes in Cheshire West and Chester. Registered social landlord no. 00EW. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Cheshire West and Chester Council owns about 5,262 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| 1 bed | £90 | £106 |
| 2 bed | £99 | £133 |
| 3 bed | £104 | £149 |
| 4 bed | £108 | - |
Homes to swap from Cheshire West and Chester Council tenants
No Cheshire West and Chester Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Cheshire West and Chester Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 545 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 255th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
The Housing Ombudsman has published 3 decisions about Cheshire West and Chester Council in its searchable archive.
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Local Authority / ALMO or TMO (202504153)
Maladministration Apr 2026
Decision Case ID 202504153 Decision type Investigation Landlord Cheshire West and Chester Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background In December 2024, a storm damaged one of
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Local Authority / ALMO or TMO (202407050)
Maladministration Jan 2025
The complaint is about the landlord\u2019s handling of repairs for damp and mould. The Ombudsman has also investigated the landlord\u2019s handling of the associated complaint.
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Local Authority / ALMO or TMO (202329111)
Maladministration
Decision Case ID 202329111 Decision type Investigation Landlord Cheshire West and Chester Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 March 2026 Background The resident raised concerns about antiso
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Cheshire West and Chester Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Cheshire West and Chester Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust