City of Lincoln Council
68.2% of City of Lincoln Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. City of Lincoln Council tenants can swap homes with other social housing tenants through a mutual exchange, with City of Lincoln Council's permission.
7,739 homes in Lincoln. Registered social landlord no. 32UD. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
City of Lincoln Council owns about 7,739 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Lincoln7,739 Lincoln
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| 1 bed | £78 | £146 |
| 2 bed | £88 | £136 |
| 3 bed | £98 | £149 |
| 4 bed | £104 | £170 |
Homes to swap from City of Lincoln Council tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 642 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 215th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: lincoln.gov.uk/resident-involvement-1/resident-involvement/6.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 45 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, City of Lincoln Council had 8 complaint determinations. 74% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 7 decisions about City of Lincoln Council in its searchable archive.
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Local Authority / ALMO or TMO (202527811)
Maladministration Feb 2026
Decision Case ID 202527811 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident reported damp and mould in his pr
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Local Authority / ALMO or TMO (202513116)
Maladministration Jan 2026
Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives in a flat within a 3-storey bl
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Local Authority / ALMO or TMO (202416961)
No Maladministration Jul 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of issues with the boiler and a lack of heating and hot water.
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Local Authority / ALMO or TMO (202425384)
Partial Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about staff conduct. The Ombudsman has also assessed the landlord\u2019s complaint handling.
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Old Complaints Handling categories (202229509)
Partial Maladministration Mar 2024
This complaint is about the landlord\u2019s handling of the resident\u2019s: Reports about outstanding repairs in her property.\u00a0 Reports about damp and mould in her property. The associated complaint.
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Health and Safety (inc. building safety) (202514255)
Partial Maladministration
Decision Case ID 202514255 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority Occupancy Secure Tenancy Date 9 December 2025 Background The resident is a tenant in a house with adaptations. Her husband
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "City of Lincoln Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of City of Lincoln Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.