Colchester City Council
72.6% of Colchester City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. Colchester City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Colchester City Council's permission.
6,083 homes in Colchester. Registered social landlord no. 22UG. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Colchester City Council owns about 6,083 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Colchester6,083 Colchester · West Mersea · Wivenhoe · Highwoods · West Bergholt
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £84 | - |
| 1 bed | £99 | £138 |
| 2 bed | £112 | £176 |
| 3 bed | £127 | £215 |
| 4 bed | £140 | £277 |
Homes to swap from Colchester City Council tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 885 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 171st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 86 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Colchester City Council had 9 complaint determinations. 33% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 15 decisions about Colchester City Council in its searchable archive.
-
Managing Relations (202508040)
No Maladministration Nov 2025
Decision Case ID 202508040 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 25 November 2025 Background The resident lives in a flat and complained about a p
-
Local Authority / ALMO or TMO (202445527)
No Maladministration Nov 2025
Decision Case ID 202445527 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom flat with her
-
Local Authority / ALMO or TMO (202322371)
No Maladministration Jul 2025
The complaint is about the landlord\u2019s decision to request the resident to remove a conservatory.
-
Local Authority / ALMO or TMO (202333886)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of The resident\u2019s concerns about allegations of ASB made by a neighbour. The installation of a fence.
-
Local Authority / ALMO or TMO (202325825)
Maladministration May 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould.
-
Managing Relations (202317518)
Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: Damp and mould in her property. Unacceptable staff conduct. Her request for reasonable adjustments. Unannounced visits from contractors to carry out wor
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Colchester City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Colchester City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
On X: Colchester City Council Homes
Home to swap: 1-bed bungalow in Colchester. Looking to move to Colchester or Highwoods.
#Colchester #ColchesterCityCouncil