Curo Group (Albion) Limited

70.3% of Curo Group (Albion) tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Curo Group (Albion) tenants can swap homes with other social housing tenants through a mutual exchange, with Curo Group (Albion)'s permission.

1 home in Bath and North East Somerset. Registered social landlord no. LH4336. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Curo Group (Albion) Limited owns about 1 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£96£135
1 bed£111£158
2 bed£128£186
3 bed£139£198
4 bed£154£235

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Jul 2025
G1 Governance well governed · Jul 2025
V2 Financial viability financially viable but with risks to manage · Oct 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Curo Group (Albion) Limited tenants

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Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,068 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 70.3% worse than the sector median of 71.8%
Satisfied with repairs 73.6% about the sector median (73.6%)
Satisfied with time taken for repairs 67.7% worse than the sector median of 69.5%
Home is well maintained 71.8% about the sector median (71.9%)
Home is safe 77.6% about the sector median (77.6%)
Landlord listens and acts 60.4% worse than the sector median of 61.6%
Kept informed 71.8% about the sector median (72.0%)
Treated fairly and with respect 77.4% about the sector median (77.9%)
Satisfied with complaints handling 34.1% worse than the sector median of 35.5%
Communal areas clean and well maintained 55.9% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 60% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 55.5% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: curo-group.co.uk/about-us/what-we-do/our-service-performance/tenant-satisfaction-measures-tsms/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
98.3% Lift safety checks completed worse than the sector median of 100.0%
1.6% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
90.8% Non-emergency repairs done on time better than the sector median of 82.5%
99.2% Emergency repairs done on time better than the sector median of 94.9%
97.1 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
86.3% Stage 1 complaints answered on time worse than the sector median of 89.9
15.9 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
78.2% Stage 2 complaints answered on time worse than the sector median of 88.9
100.6 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 43 48

Housing Ombudsman decisions

No published Housing Ombudsman decisions were found for Curo Group (Albion) Limited when we checked on 16 Oct 2026. You can search the decisions archive for "Curo Group (Albion) Limited" yourself.

Swapping with a tenant of Curo Group (Albion)?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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