CWL Housing
44 homes, mostly in Thurrock and Southend-on-Sea. Registered social landlord no. L1530. On this page: how many homes they own and where, typical rents, how to swap your home and how to check their reputation.
Size, areas and typical rents
CWL Housing owns about 44 social homes across 2 council areas (2024/25).
marks a place guide in that council area: what it's like to live there, rents and homes to swap.
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £95 | £164 |
| 1 bed | £108 | £157 |
| 2 bed | £121 | £190 |
| 3 bed | £138 | £220 |
| 4 bed | £158 | £238 |
Homes to swap from CWL Housing tenants
No CWL Housing tenants have listed a home yet. Are you one? List your home and it will appear here.
Housing Ombudsman decisions
You can search the Housing Ombudsman decisions archive for "CWL Housing" to see published complaints about this landlord.
How to check CWL Housing's reputation
There are no published tenant satisfaction scores for CWL Housing. Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 44 homes, CWL Housing is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "CWL Housing" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Thurrock: see our Grays guide for what it's like to live there.
Swapping with a tenant of CWL Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.