Dudley Metropolitan Borough Council
69.5% of Dudley Metropolitan Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Dudley Metropolitan Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Dudley Metropolitan Borough Council's permission.
20,402 homes in Dudley. Registered social landlord no. 00CR. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Dudley Metropolitan Borough Council owns about 20,402 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Dudley20,402 Dudley · Brierley Hill · Coseley · Halesowen · Kingswinford · Sedgley · Stourbridge
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £74 | £73 |
| 1 bed | £86 | £104 |
| 2 bed | £96 | £126 |
| 3 bed | £108 | £115 |
| 4 bed | £118 | £173 |
Homes to swap from Dudley Metropolitan Borough Council tenants
Tenant Ratings On Mutual Home Exchange
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Rent from Dudley Metropolitan Borough Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,260 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 201st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: dudley.gov.uk/residents/housing/housing-advice-information-and-support/housing-performance/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Dudley Metropolitan Borough Council had 8 complaint determinations. 55% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 27 decisions about Dudley Metropolitan Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202424231)
Maladministration Apr 2026
Decision Case ID 202424231 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about various maintenance iss
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Local Authority / ALMO or TMO (202447818)
No Maladministration Apr 2026
Decision Case ID 202447818 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background In October 2023 the resident contacted
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Managing Relations (202428299)
Maladministration Apr 2026
Decision Case ID 202428299 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 April 2026 Background The resident reported a leak and mould in
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Local Authority / ALMO or TMO (202408145)
Partial Maladministration Mar 2026
Decision Case ID 202408145 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background The resident moved into the property wi
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Local Authority / ALMO or TMO (202418280)
Partial Maladministration Jan 2026
Decision Case ID 202418280 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her daughter
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Local Authority / ALMO or TMO (202436061)
Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: reports of repairs including: the beading and render on the exterior of a window at the rear of the property. her request for a radiator in the kitchen to be reloc
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Dudley Metropolitan Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Dudley Metropolitan Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.