East End Homes Limited
58.2% of East End Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. East End Homes tenants can swap homes with other social housing tenants through a mutual exchange, with East End Homes' permission.
2,362 homes in Tower Hamlets. Registered social landlord no. L4434. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
East End Homes Limited owns about 2,362 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Tower Hamlets2,362 Tower Hamlets
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £112 | £194 |
| 1 bed | £137 | £243 |
| 2 bed | £155 | £271 |
| 3 bed | £174 | £293 |
| 4 bed | £191 | £306 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from East End Homes Limited tenants
No East End Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 495 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 314th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: eastendhomes.net/tsms.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, East End Homes Limited had 6 complaint determinations. 58% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 12 decisions about East End Homes Limited in its searchable archive.
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Housing Association (202447180)
Partial Maladministration Feb 2026
Decision Case ID 202447180 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives with his wife and their 6 children in a
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Managing Relations (202334186)
Reasonable Redress Nov 2025
Decision Case ID 202334186 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 19 November 2025 Background The resident lives in a flat on the 4th floor of a high-rise bui
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Managing Relations (202435034)
Maladministration Sep 2025
The complaint is about the landlord\u2019s response to: \u00a0 Reports of leaks and water ingress from a neighbouring property. The complaint.
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Managing Relations (202306045)
Partial Maladministration Sep 2024
The complaint is about the landlord\u2019s response to: \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The resident\u2019s reports of damp and mould in the property. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The associated complaint.
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Managing Relations (202014929)
Maladministration Sep 2023
The complaint is about the landlord\u2019s response to the resident\u2019s request to install an additional toilet in her property. The Ombudsman has also considered the handling of the associated complaint.
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Managing Relations (202017580)
Partial Maladministration Jan 2023
The complaint is about the landlord\u2019s: Response to the resident\u2019s reports of flooding at his property and the associated damage. Complaint handling.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "East End Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of East End Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust