Empowering People Inspiring Communities Limited
80.8% of Empowering People Inspiring Communities tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Empowering People Inspiring Communities tenants can swap homes with other social housing tenants through a mutual exchange, with Empowering People Inspiring Communities' permission.
1,372 homes, mostly in Stoke-on-Trent, Newcastle-under-Lyme and Staffordshire Moorlands. Registered social landlord no. L4167. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Empowering People Inspiring Communities Limited owns about 1,372 social homes across 3 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Stoke-on-Trent1,325 Stoke-on-Trent
- Newcastle-under-Lyme34 Newcastle-under-Lyme · Kidsgrove · Bignall End · Knutton
- Staffordshire Moorlands13 Biddulph · Leek
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £77 | - |
| 1 bed | £87 | £104 |
| 2 bed | £95 | £121 |
| 3 bed | £111 | £136 |
| 4 bed | £128 | £159 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Empowering People Inspiring Communities Limited tenants
No Empowering People Inspiring Communities Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 520 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 61st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: epichousing.co.uk/about/performance/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 14 24
Housing Ombudsman decisions
The Housing Ombudsman has published 1 decision about Empowering People Inspiring Communities Limited in its searchable archive.
-
Managing Relations (202119283)
No Maladministration Jun 2022
The complaint is about the landlord\u2019s: Response to the resident\u2019s request for a bathroom replacement . Response to the resident\u2019s report of damp and mould in his bedrooms . Complaint handling.
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Empowering People Inspiring Communities Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Empowering People Inspiring Communities?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust