Empowering People Inspiring Communities Limited

1,375 homes, mostly in Stoke-on-Trent, Newcastle-under-Lyme and Staffordshire Moorlands. Registered social landlord no. L4167. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Empowering People Inspiring Communities Limited owns about 1,375 social homes across 3 council areas (2024/25).

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£74	-
1 bed	£85	£101
2 bed	£92	£114
3 bed	£107	£131
4 bed	£124	£154

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Jul 2025

G1 Governance well governed · Jul 2025

V2 Financial viability financially viable but with risks to manage · Jul 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Empowering People Inspiring Communities Limited tenants

No Empowering People Inspiring Communities Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 520 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 80.8% better than the sector median of 71.8%

Satisfied with repairs 81.9% better than the sector median of 73.6%

Satisfied with time taken for repairs 81.4% better than the sector median of 69.5%

Home is well maintained 79.6% better than the sector median of 71.9%

Home is safe 81.1% better than the sector median of 77.6%

Landlord listens and acts 69.8% better than the sector median of 61.6%

Kept informed 82.6% better than the sector median of 72.0%

Treated fairly and with respect 85.1% better than the sector median of 77.9%

Satisfied with complaints handling 42.1% better than the sector median of 35.5%

Communal areas clean and well maintained 71.2% better than the sector median of 66.7%

Positive contribution to the neighbourhood 74.6% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 68.1% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: epichousing.co.uk/about/performance/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

0.1% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

94.8% Non-emergency repairs done on time better than the sector median of 82.5%

100% Emergency repairs done on time better than the sector median of 94.9%

13.8 Stage 1 complaints per 1,000 homes better than the sector median of 53.9

100% Stage 1 complaints answered on time better than the sector median of 89.9

3.6 Stage 2 complaints per 1,000 homes better than the sector median of 8.4

100% Stage 2 complaints answered on time better than the sector median of 88.9

31.3 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 14 24

Housing Ombudsman decisions

You can search the Housing Ombudsman decisions archive for "Empowering People Inspiring Communities Limited" to see published complaints about this landlord.

Swapping with a tenant of Empowering People Inspiring Communities?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 26 September 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 30 July 2025.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.