Folkestone and Hythe District Council

69.5% of Folkestone and Hythe District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Folkestone and Hythe District Council tenants can swap homes with other social housing tenants through a mutual exchange, with Folkestone and Hythe District Council's permission.

3,423 homes in Folkestone and Hythe. Registered social landlord no. 29UL. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Folkestone and Hythe District Council owns about 3,423 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£76-
1 bed£95£111
2 bed£107£152
3 bed£119£197
4 bed£130£250

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Jul 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Folkestone and Hythe District Council tenants

No Folkestone and Hythe District Council tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 713 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 201st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 69.5% worse than the sector median of 71.8%
Satisfied with repairs 67.1% worse than the sector median of 73.6%
Satisfied with time taken for repairs 63% worse than the sector median of 69.5%
Home is well maintained 65.1% worse than the sector median of 71.9%
Home is safe 70.3% worse than the sector median of 77.6%
Landlord listens and acts 54.4% worse than the sector median of 61.6%
Kept informed 61.1% worse than the sector median of 72.0%
Treated fairly and with respect 68.2% worse than the sector median of 77.9%
Satisfied with complaints handling 27.4% worse than the sector median of 35.5%
Communal areas clean and well maintained 64.1% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 53.3% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 47.8% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: folkestone-hythe.gov.uk/council-tenants-leaseholder-service/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
1.1% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
96.9% Non-emergency repairs done on time better than the sector median of 82.5%
99.4% Emergency repairs done on time better than the sector median of 94.9%
13.8 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
95.7% Stage 1 complaints answered on time better than the sector median of 89.9
2.4 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
16.4 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 16 4

Housing Ombudsman decisions

No published Housing Ombudsman decisions were found for Folkestone and Hythe District Council when we checked on 18 Oct 2026. You can search the decisions archive for "Folkestone and Hythe District Council" yourself.

Swapping with a tenant of Folkestone and Hythe District Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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