Franklands Village Housing Association Limited
Franklands Village Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Franklands Village Housing Association's permission.
283 homes in Mid Sussex. Registered social landlord no. L1680. On this page: how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Franklands Village Housing Association Limited owns about 283 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Mid Sussex283 Burgess Hill · Cuckfield · East Grinstead · Haywards Heath
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £97 | £134 |
| 1 bed | £120 | £182 |
| 2 bed | £143 | £235 |
| 3 bed | £166 | £263 |
| 4 bed | £185 | £319 |
Homes to swap from Franklands Village Housing Association Limited tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Franklands Village Housing Association? Rate and review them
Housing Ombudsman decisions
The Housing Ombudsman has published 1 decision about Franklands Village Housing Association Limited in its searchable archive.
-
Health and Safety (inc. building safety) (202124840)
Reasonable Redress
The complaint is about the landlord\u2019s decision to remove the resident\u2019s porch enclosure and replace it with a canopy.
Source: the Housing Ombudsman decisions archive, checked 20 Oct 2026. To see every case, search the archive for "Franklands Village Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Franklands Village Housing Association's reputation
There are no published tenant satisfaction scores for Franklands Village Housing Association. Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 283 homes, Franklands Village Housing Association is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Franklands Village Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Mid Sussex: see our Burgess Hill guide for what it's like to live there.
Swapping with a tenant of Franklands Village Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.