Guildford Borough Council
61.1% of Guildford Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Guildford Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Guildford Borough Council's permission.
5,168 homes in Guildford. Registered social landlord no. 43UD. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Guildford Borough Council owns about 5,168 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Guildford5,168 Guildford
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £106 | £133 |
| 1 bed | £117 | £179 |
| 2 bed | £140 | £224 |
| 3 bed | £159 | £251 |
| 4 bed | £171 | £277 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Guildford Borough Council tenants
No Guildford Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 570 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 293rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: guildford.gov.uk/media/37002/TSM-Report-2024-2025/pdf/Tenant_Satisfaction_Measures_2024-25_Report.pdf?m=1754049919680.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 30 4
Housing Ombudsman decisions
The Housing Ombudsman has published 5 decisions about Guildford Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202539008)
Maladministration Apr 2026
Decision Case ID 202539008 Decision type Investigation Landlord Guildford Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 27 April 2026 Background The resident reported rats in the loft of h
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Local Authority / ALMO or TMO (202422292)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Tenancy while she was away from the property. Son\u2019s vulnerabilities while she was away from the property. Associated complaint.
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Local Authority / ALMO or TMO (202325281)
Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s response to the resident's reports of an odour in her property. This report has also assessed the landlord\u2019s complaint handling.
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Managing Relations (202343175)
Maladministration Oct 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould. The Ombudsman has also considered the landlord\u2019s complaint handling.
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ASB/Abuse/Nuisance (202123338)
Outside Jurisdiction
The complaint concerns the landlord\u2019s handling of reports of unacceptable behaviour made against the resident.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Guildford Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Guildford Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.