London Borough of Barnet
59.4% of London Borough of Barnet tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Barnet tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Barnet's permission.
9,025 homes in Barnet. Registered social landlord no. 00AC. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Barnet owns about 9,025 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £105 | £233 |
| 1 bed | £116 | £222 |
| 2 bed | £131 | £248 |
| 3 bed | £150 | £287 |
| 4 bed | £165 | £280 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from London Borough of Barnet tenants
No London Borough of Barnet tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,065 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 308th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: barnethomes.org/download/barnet-homes-tsm-report-2024-25-web/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Barnet had 31 complaint determinations. 80% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 29 decisions about London Borough of Barnet in its searchable archive.
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Local Authority / ALMO or TMO (202428033)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of issues with the drains, damp, and mould. Associated complaint.
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Local Authority / ALMO or TMO (202437630)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of leaks from the property above the resident\u2019s.
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Local Authority / ALMO or TMO (202424126)
Outside Jurisdiction May 2025
The complaint is about the landlord\u2019s handling of leaks, damp and mould.
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Local Authority / ALMO or TMO (202403095)
Partial Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of: the resident\u2019s communications with the housing options team. repairs to the boiler. repairs to the radiator. a leak resulting in damp and mould. the resident\u2019s reports of a
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Local Authority / ALMO or TMO (202302757)
Maladministration Mar 2025
The complaint is about the landlord\u2019s: Response to the resident\u2019s concerns about external repair work to her property. Handling of the associated complaint.
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Old Complaints Handling categories (202234656)
Maladministration Feb 2025
The complaint is about: The landlord\u2019s handling of a leak. The associated complaint.
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "London Borough of Barnet". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Barnet?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.