London Borough of Croydon

13,347 homes in Croydon. Registered social landlord no. 00AH. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

London Borough of Croydon owns about 13,347 social homes across 1 council area (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Croydon 13,347

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£89	-
1 bed	£107	£184
2 bed	£127	£194
3 bed	£153	£221
4 bed	£173	£266

Homes to swap from London Borough of Croydon tenants

No London Borough of Croydon tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,064 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 52.8% worse than the sector median of 71.8%

Satisfied with repairs 56.3% worse than the sector median of 73.6%

Satisfied with time taken for repairs 48.7% worse than the sector median of 69.5%

Home is well maintained 52.8% worse than the sector median of 71.9%

Home is safe 62.2% worse than the sector median of 77.6%

Landlord listens and acts 42.9% worse than the sector median of 61.6%

Kept informed 60.7% worse than the sector median of 72.0%

Treated fairly and with respect 61.3% worse than the sector median of 77.9%

Satisfied with complaints handling 26% worse than the sector median of 35.5%

Communal areas clean and well maintained 48.1% worse than the sector median of 66.7%

Positive contribution to the neighbourhood 50.6% worse than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 49.1% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: croydon.gov.uk/housing/information-council-tenants/tenants-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.8% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

100% Lift safety checks completed about the sector median (100.0%)

7.2% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%

90.6% Non-emergency repairs done on time better than the sector median of 82.5%

89.8% Emergency repairs done on time worse than the sector median of 94.9%

71.9 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9

35.5% Stage 1 complaints answered on time worse than the sector median of 89.9

11.1 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

12.2% Stage 2 complaints answered on time worse than the sector median of 88.9

12.7 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 30 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, London Borough of Croydon had 36 complaint determinations. 69% of findings went against the landlord (sector average 60%).

69%maladministration rate
worse than the sector average of 60%

122orders made

6complaint handling failure orders

£34,904compensation ordered

You can search the Housing Ombudsman decisions archive for "London Borough of Croydon" to see published complaints about this landlord.

Swapping with a tenant of London Borough of Croydon?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 26 September 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.