London Borough of Croydon
52.8% of London Borough of Croydon tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Croydon tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Croydon's permission.
13,361 homes in Croydon. Registered social landlord no. 00AH. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Croydon owns about 13,361 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Croydon13,361 Croydon
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £91 | - |
| 1 bed | £110 | £189 |
| 2 bed | £130 | £199 |
| 3 bed | £157 | £225 |
| 4 bed | £178 | £266 |
Homes to swap from London Borough of Croydon tenants
No London Borough of Croydon tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,064 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 336th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: croydon.gov.uk/housing/information-council-tenants/tenants-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 30 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Croydon had 36 complaint determinations. 69% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about London Borough of Croydon in its searchable archive (showing the most recent 30).
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Local Authority / ALMO or TMO (202504858)
Maladministration Jan 2026
Decision Case ID 202504858 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority Occupancy Leaseholder Date 29 January 2026 Background The property is a 2-bedroom flat on the top floor of a block, wh
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Local Authority / ALMO or TMO (202402696)
Partial Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Request to move. Reports of mould. Complaint.
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Managing Relations (202303078)
Maladministration Jan 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: reports of antisocial behaviour (ASB). signup to a property. management transfer request. concerns about staff conduct. The Ombudsman has also assessed the landl
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Moving/Buying/Selling Home (202220147)
Maladministration Nov 2024
The complaint is about the landlord\u2019s handling of: The landlord\u2019s response to the resident\u2019s health issues and its handling of her request for adaptations and reasonable adjustments to be made. The landlord\u2019s handling of
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Estate Management (202338253)
Maladministration Oct 2024
The complaint is about the landlord\u2019s: Facilitation of a meter reading. Handling of repairs in the property. Management of the resident\u2019s rent account. Complaint handling. The Ombudsman has also investigated the landlord\u2019s c
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Information and data management (202318405)
Maladministration Oct 2024
The complaint is about the landlord\u2019s handling of reports about repairs at the property. The Ombudsman has also considered the landlord\u2019s: Handling of the associated formal complaint. Record keeping with respect to the issues.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "London Borough of Croydon". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Croydon?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.