London Borough of Ealing
56.2% of London Borough of Ealing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Ealing tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Ealing's permission.
11,147 homes in Ealing. Registered social landlord no. 00AJ. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Ealing owns about 11,147 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £92 | - |
| 1 bed | £109 | £205 |
| 2 bed | £124 | £235 |
| 3 bed | £142 | £272 |
| 4 bed | £162 | £251 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from London Borough of Ealing tenants
No London Borough of Ealing tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,050 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 325th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: ealing.gov.uk/info/201343/housing_performance/3387/how_we_are_performing_as_a_landlord.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Ealing had 37 complaint determinations. 88% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about London Borough of Ealing in its searchable archive (showing the most recent 30).
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Managing Relations (202323857)
Maladministration Sep 2024
The complaint is about the landlord\u2019s handling of resident\u2019s reports of defects identified with his new build property. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Managing Relations (202225737)
Maladministration Aug 2024
The complaint is about the landlord\u2019s handling of: A leak into the resident\u2019s property from a neighbouring property. The associated complaint.
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Occupancy Rights (202315949)
Maladministration Jul 2024
The complaint is about how the landlord handled the applicant\u2019s complaint regarding his discretionary tenancy application.
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Managing Relations (202217674)
Partial Maladministration Jul 2024
The complaint is about the landlords handling of the resident\u2019s reports of: noise coming from the soil stack. repairs required to his balcony windows and doors. other defects within his property. The Ombudsman has also considered the
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Moving/Buying/Selling Home (202231142)
No Maladministration Jul 2024
The complaint is about the landlord\u2019s: Handling of reported damp and mould at the property. \u00a0Handling of the resident\u2019s request to be rehomed
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Managing Relations (202224334)
Maladministration Apr 2024
REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set
Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "London Borough of Ealing". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Ealing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust