London Borough of Hackney
57.4% of London Borough of Hackney tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Hackney tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Hackney's permission.
21,233 homes in Hackney. Registered social landlord no. 00AM. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Hackney owns about 21,233 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Hackney21,233 Hackney
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent |
|---|---|
| Bedsit | £112 |
| 1 bed | £124 |
| 2 bed | £148 |
| 3 bed | £162 |
| 4 bed | £203 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from London Borough of Hackney tenants
No London Borough of Hackney tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,570 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 321st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: hackney.gov.uk/tenant-satisfaction-measures#star.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 21 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Hackney had 82 complaint determinations. 61% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about London Borough of Hackney in its searchable archive (showing the most recent 30).
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Local Authority / ALMO or TMO (202522014)
Maladministration Jan 2026
Decision Case ID 202522014 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about the quality of re
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Old Property Condition migrated-2025 (202231148)
Maladministration Feb 2024
The complaint is about the landlord\u2019s handling of reports of no heating and hot water due to a faulty boiler.
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Managing Relations (202229637)
Maladministration Jan 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of loss of heating and hot water in her property. The resident\u2019s reports of damp and mould. The Ombudsman has also considered the landlord\u2019s com
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ASB/Abuse/Nuisance (202126095)
Partial Maladministration Jan 2024
The complaint is about: The landlord\u2019s response to reports about disrepair. The landlord\u2019s response to safeguarding concerns. The landlord\u2019s handling of a subject data access request. The local housing authority\u2019s respon
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Managing Relations (202227824)
Maladministration Jan 2024
The complaint is about the landlord\u2019s handling of reports of a defective kitchen window. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Financial (202213556)
Partial Maladministration Dec 2023
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports about not having heating and hot water, and its handling of the resident\u2019s request for a gas boiler. The landlord\u2019s response to the resident\u201
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "London Borough of Hackney". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Hackney?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust