London Borough of Harrow
52.1% of London Borough of Harrow tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Harrow tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Harrow's permission.
4,795 homes in Harrow. Registered social landlord no. 00AQ. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Harrow owns about 4,795 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Harrow4,795 Harrow
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £114 | - |
| 1 bed | £125 | £193 |
| 2 bed | £146 | £216 |
| 3 bed | £169 | £238 |
| 4 bed | £187 | £259 |
Homes to swap from London Borough of Harrow tenants
No London Borough of Harrow tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 579 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 337th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: harrow.gov.uk/housing-property/performance-regulation.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 120
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Harrow had 12 complaint determinations. 86% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 17 decisions about London Borough of Harrow in its searchable archive.
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Local Authority / ALMO or TMO (202316982)
Maladministration Feb 2026
Decision Case ID 202316982 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority Occupancy Leaseholder Date 27 February 2026 Background The resident lives in a block of residential flats. The landlo
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Local Authority / ALMO or TMO (202515440)
Maladministration Feb 2026
Decision Case ID 202515440 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 25 February 2026 Background The resident lives in a flat. In February
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Managing Relations (202340320)
Partial Maladministration Dec 2025
Decision Case ID 202340320 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with her 3 children
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Local Authority / ALMO or TMO (202417193)
Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of:
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Local Authority / ALMO or TMO (202325538)
Outside Jurisdiction May 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Request to move homes. Reports of various repairs.
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Local Authority / ALMO or TMO (202345085)
Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about: The condition of the property, including the external communal area and the building\u2019s structural integrity. A carbon monoxide leak and remedial
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "London Borough of Harrow". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Harrow?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust